Support

Why was gramscale's weight estimate off?

Weight from a photo is inherently an estimate, not a measurement. Accuracy is best with good lighting, a plain background, and the whole object in frame. On a LiDAR-capable iPhone, tapping the correct material after a scan gives you a much tighter, offline-computed range.

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name → Subscriptions → gramscale → Cancel Subscription. Cancellation takes effect at the end of the current billing period.

Can I use gramscale offline?

Length and dimension capture run fully on-device and work with no signal. On a LiDAR iPhone, picking a material also gives you an offline weight from measured volume. Weight estimates that need the vision model are queued while offline and fill in automatically once you're back online.

Which kinds of objects does gramscale support?

Food, jewelry and metals, packages, furniture, decor, and tools, plus a general catch-all category. The estimator doesn't refuse anything outside those labels either, point it at whatever you're holding.

How do I restore a previous purchase?

Open gramscale → tap the profile icon → Subscription → Restore purchases. Make sure you are signed in with the same Apple ID used to purchase.

Is my scan data kept private?

Photos are downscaled on-device, stripped of EXIF and GPS data, sent to our servers for processing, and not retained beyond what's needed to return the estimate. Your resulting scan history (object, material, weight range) is saved to your account. See our Privacy Policy for full details.

Still need help?

Send us a message and we'll respond within 24 hours.

Prefer email? Reach us at support@gramscale.skknexus.com.